Senior Technical Specialist - Glasgow, United Kingdom - NHS Scotland

NHS Scotland
NHS Scotland
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a Senior Technical Specialist with experience of O365 to be responsible for managing a proactive support technical team, including:

  • Root cause analysis to reduce support calls, in particular O36
  • Respond and resolve hardware and software faults for devices and peripherals
  • Run rate Installations, Moves and Changes
  • Project moves and changes


The post holder will have the responsibility for managing the availability of resources, to ensure that service and change requirements are met, whilst contributing to development of End User Devices Strategy and best working practice.

In addition, manage all elements of proactive support technical provision and installations, including a team of Technical Support Analysts, manage fault resolution for End User Device support calls, take ownership of all End User Device support issues as required, maintain and develop the End User Device infrastructure.

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