Clerical Officer/receptionist - Leeds, United Kingdom - Leeds Teaching Hospitals

Leeds Teaching Hospitals

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide an administrative/clerical service to the team. To support the delivery of a high standard of service to library customers. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Process library materials, correspondence other documentation. To greet library customers, providing an efficient and courteous service Check/enter library customer details on the Library Management Systems.

Prepare library materials and documentation for processing, including inputting or scanning Report and respond to any system faults and errors.

Maintain and update library databases and systems, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Answer general telephone enquiries and requests to retrieve library materials To ensure that requests for information are dealt with in an efficient and timely manner.

Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver library materials around Trust when required.

To deal with telephone and in-person queries from library customers, Trust staff and external agencies. To refer queries or concerns regarding library customers and library services to appropriate senior staff.

Assisting to maintain high standards of care, including:

Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service.

General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include: