German or Italian Speaking Customer Service - London, United Kingdom - The Language Business

The Language Business

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**We have a new job opportunity for a German or Italian speaking Customer Service Specialist to join a global cosmetics and lifestyle beauty brand and support either their German or Italian speaking business clients with daily customer service queries.
LOCATION**London office & Hybrid (2/3 days a week office, 2/3 days a week remote split)

LANGUAGES
Fluency in German OR Italian is essential. Other languages, such as French or Spanish are an advantage but not essential.

COMPANY

Our client is globally recognised cosmetics and lifestyle beauty brand, developing a fantastic range of skin care products that are instantly recognized across the world.

THE JOB

In order to manage all interaction with their German or Italian speaking speaking clients, they wish to recruit a
German or Italian speaking Customer Service Specialist.

Working as part of their multilingual client support team, your role will include the following duties and responsibilities:

Maintain a high level of service awareness and a customer centric attitude at all times.
Deal with complaints where necessary and handle difficult scenarios with professionalism.
Processing orders and returns.
Being aware of the individual and departments weekly KPIs.
Develop and maintain a knowledge base of the evolving products and services
Assist in adhoc translation and copywriting.
Assist in adhoc project work to improve the Customer Experience or assisting in events
Provide regular and quantifiable feedback to the Managing Director of Germany and Head of Customer Care

CANDIDATE EXPERIENCE, KNOWLEDGE & SKILLS

Fluent German OR Italian is essential other language, such as French or Spanish, are an advantage but not essential
Fantastic attitude to learn and show enthusiasm for the job this is more important than previous work experience
Demonstrate effective team working skills.
Excellent written and verbal communication skills, with good spelling and grammar.
Ability to build rapport with clients.
Responds well to change and accepts it as an opportunity to improve.
Positive and flexible attitude, and able to take initiative.
Excellent eye for detail and good organizational skills
Excellent IT skills: Windows, Excel, Word, Data input, Outlook. Use of Zendesk or similar systems is an advantage.

SALARY, BENEFITS, WORKING HOURS
£28,000 - £32,000 benefits.

09:00am - 5.30pm, Monday - Friday, 3 days working from the office in London, 2 days a week remote

Contact:
Jonathan Grimes