Head of Communications - London, United Kingdom - Marks & Spencer

Marks & Spencer

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking to lead strategic colleague communications?

You'll be the colleague communications business partner for our Clothing & Home, International, Tech & Digital Communications Support Centre colleagues (audience of c.3,500) and working closely with the Head of Retail Communications to ensure critical messaging from these teams lands across the entire business.

This role will be key to supporting the business transformation by strategically advising the co-CEO and Managing Directors on how best to engage colleagues and tell the story of how M&S is reshaping for growth.

Key accountabilities

Working in partnership with the external communications team, build and implement a communications plan for the coCEO so that she has a clear cadence and purpose to engaging with colleagues and owns the story on her business areas
Ensure the coCEO and Managing Directors have a clear colleague communications narrative for their business areas that supports the wider business transformation story and strategy
For colleagues within the business units, to develop a clear understanding of the departmental strategy and plan and how it relates to the overall business strategy and purpose; using all available channels e.g. townhalls, digital channels and events
For colleagues outside the business units, to develop a storytelling plan to bring to life the key elements of the strategy for all levels of the organisation from shopfloor to senior leadership team. Ensure the BU strategies are part of the wider narrative of the business with the content and proof points to support. Areas of focus will be (i) How we deliver exceptional product and a trusted brand in Clothing & Home (ii) How we are leading in omnichannel (iii) How we are building a compelling customer ecosystem and (iv) how we are growing our global reach
Communicate companywide news and initiatives e.g company results and key HR programmes and moments. Ensure key cultural programmes such as Straight to Stuart and Closer to Customers are embedded and utilised
Line Manager to a Colleague Communications Officer to implement the plan
Deputise as required for the Head of Colleague Communications

Key skills:

Strong critical thinking and planning skills to develop and implement effective internal communication campaigns and programmes
Ability to digest information quickly and meet tight timeframes across several projects
Excellent written and verbal skills with the ability to convey complex information in a clear and concise manner
Proven track record to think creatively and develop innovative content that speaks to, and gains traction with, target audiences
Strong interpersonal and relationshipbuilding building skills, who can work effectively with colleagues at all levels
Knowledge of a variety of internal communications channels, ideally the Microsoft platforms including Teams and Yammer
Strong analytical and datadriven decision making skills and able to measure the effectiveness of projects and make recommendations for improvement
A passion for 'the colleague voice' and twoway communication
Comfortable drawing on a matrix of support to deliver objectives

LI-FD1

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.