Case Administrator - Lawrence Hill, United Kingdom - HM Prison & Probation Service

HM Prison & Probation Service

Verified Company

Lawrence Hill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £20,126 - £23,182- pro-rata

A Civil Service Pension with an average employer contribution of 27%
Job grade:

Other

NPS Pay Band 2 National
Contract type:
Permanent
Type of role:
Administration / Corporate Support
Working pattern:
Flexible working, Job share, Part-time
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at NPS 1 Bridewell Street, Bristol, BS1 2ADAbout the job

Job summary:

Please refer to Job Description
Job description:

Please note this is a support worker role.

Additional tasks required include, but are not limited to, the following and may change as required:

Uploading documents and recording onto case management systems, including from handwritten or dictated notes
Diary management using Outlook Calendar, ensuring time is allotted for larger pieces of work and verbally alerting the practitioner of upcoming meetings and deadlines
Assisting with the completion of reports, including populating basic information
Assisting the practitioner with time management, including arranging and booking meetings/appointments, assisting with timesheets and annual leave bookings
Monitoring of key tasks and verbally communicating
Managing phone calls on behalf of practitioner when they are undertaking timesensitive tasks
Take notes prior to and/or during meetings
Proof reading computer produced work prior to deadline submission
Helping to navigate and access IT systems, including finding documents/processes
Printing/scanning
Discuss verbally information received in written form
Assist with online training to ensure material is fully accessible

Overview of the job
This is an administrative job within the Probation Service.

Summary

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Provide cover for an effective and efficient reception and telephone enquiry service.
Act as single point of contact within unit for specialist area of work as required.
Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures.
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the LDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
Demonstrate prosocial modelling sk