Customer Service Administrator - Chepstow, United Kingdom - Hawk 3 Talent Solutions

Hawk 3 Talent Solutions
Hawk 3 Talent Solutions
Verified Company
Chepstow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Service Administrator

Location:
Chepstow

Job Type:
Permanent / Hybrid

Hours:
Full Time

Salary:
£25,000


Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner.

Liaising with the Operations team to ensure the best customeroutcomes are achieved.


To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.


PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

  • To represent the company in a professional, enthusiastic and positive manner
  • To establish customer needs, whilst ensuring customers adhere to companies terms and conditions
  • To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
  • Respond to all customer queries in a timely manner
  • Liaise with and assist internal staff where required, promptly and in a professional manner.
  • Attendance of meetings, training programmes, etc. as directed by management
  • To contribute and continually access our service offering both internally and externally by the continuous improvement channels

General Duties

  • To lead by example through exhibiting and living the company values; and
  • To ensure that all activities are operated in accordance with Health and Safety and Equal Opportunities statutory legislation, companies procedure and Best Practice.

Knowledge & Experience

  • Proven experience in delivering excellent customer service
  • Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
  • Previous experience of working in a fastgrowing company
  • Previous experience of building and maintaining relationships with customers
  • Excellent level of IT literacy

Skills & Personal qualities

  • Enthusiastic with an excellent telephone manner
  • Ability to build constructive working relationships with colleagues.
  • Strong communicator with excellent organisational and time management skills
  • Ability to think clearly, analyse data and present accurately.
  • Ability to work flexibly and proactively
  • Committed and reliable

BENEFITS

  • Hybrid working pattern available, (after initial training period)
  • 30 Days holiday (including Bank Holidays)
  • Monday to Friday working pattern
  • Free onsite car parking
  • Company pension scheme
  • Employee support programme
  • Noncontractual company bonus (eligibility applies)
  • Employee events, discounts at high street retailers and much more
**Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client
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