Maintenance Assistant - Castle, United Kingdom - Dalhousie Castle

Dalhousie Castle

Verified Company

Castle, United Kingdom

3 days ago

Posted by:

Tom O´Connor

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Description

Job Title:

Maintenance Team Member

Division/Location:

Maintenance/ Dalhousie castle

Reports to:

Maintenance Manager

Responsible for:

No direct reports

Authority to:

None

overview & core Values

As a
Maintenance team member working for the
7H managed hotels you will demonstrate a positive can-do attitude to drive exceptional standards and guest experience to deliver an all-day destination hotel for tourists and locals by doing things differently.

7H have 4 core important values which are central to the success of the hotel;

Ownership| We think and perform like owners

Driven| We have a constant desire for improvement

Transparency| We ensure clarity in communication so that there are no surprises

Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

core

Responsibilities:

To ensure all maintenance is carried out quickly and effectively.
To liaise fully with all departments with regards to maintenance
To support in maintaining all maintenance stocks on a regular basis, reordering when appropriate
To ensure a regular Preventative Maintenance Plan is followed and carried out within the specified time lines
To ensure all work carried out within the department is carried out safely without risk to health, in line with statutory/company policies
To ensure the employer property such as buildings and grounds are maintained to a high standard
To ensure all Water Hygiene and Fire Records are up to date and all checks carried out within the specified timeline
To ensure all daily, weekly, monthly and all other mandatory checks are carried out within the specified time given
Perform troubleshooting to solve minor repair issues
Support the Maintenance Manager with contractor contacting
To carry out regular Room Checks to ensure all bedrooms are within the standards required and follow up with any repairs required.
To carry out painting and decorating where required
To have a sound awareness of electrical regulations and ensure these are compiled with thoroughly at all times
Keep maintenance logs and report on daily activities
Respond to emergency calls for maintenance
To have a flexible approach to the hours you are required to work.
To be fully aware of and adhere to the health and safety regulations concerning your employment and promote and safe environment for yourself, your colleagues and our guests.
Manage the set up and take down of different events
To support the Maintenance Manager in any other tasks given to you to support the overall hotel operations

People

To maintain good working relationships with colleagues in all departments of the hotel
To be fully aware of daily activities in the hotel
Liaise with management on any issues which may be classed as high risk
Act as a role model in terms of values, professional ethics and conduct
Communicate throughout team to ensure all members are aware of current developments within the company
Ensure department is well presented at all times
To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and followup to ensure that the guest leaves feeling satisfied
To constantly improve and develop product knowledge to maximise quality of service
To be able to be crosstrain in other departments to develop individual potential
Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times
To comply with the company grooming and uniform standards
Attend training when required and be up to date with all legislative training
Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same

Quality

To ensure that guests receive an exceptional level of service and will want to return
Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
Understand department risk assessments and ensure all staff members are trained against them
To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
To ensure all appropriate standard operating procedures are adhered to within department
Source the most appropriate suppliers and ensure quality levels are delivered in a cost efficient manner
To be fully conversant with the Hotel policy on:
Fire & Evacuation
Security procedures
Health & safety policy

Profit

To Participate in guest activities that promote the hotel product and its service
Coordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and maintenance stock control
To be fully aware of the hotel facilities and promote them whenever possible
Actively participate in hotels responsible