International Compliance Advisor - Derby, United Kingdom - University of Derby

University of Derby

Verified Company

Derby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job details:

Department

The Registry

Responsible to

Assistant Registrar - Registry Systems and Data

Location

Kedleston Road, Derby Campus

Salary

23,343 to £25,143 per annum pro rata (for exceptional performers, there is scope for further progression up to £28,914 per annum, pro rata)

Closing date

Sunday 3 March 2024

Contract type

Permanent

Post type

Part-time

Reference

0027-24

About the role:

Working in a conscientious customer service team, within the Registry, you will deliver a valuable service to students.

You will provide a high standard of support to administrative functions, through the provision of information, advice and guidance services as part of the International Student Hub, with specialism in immigration compliance.

You will support University staff with complex queries that relate to non-UK students.

You will have a responsibility for the University's engagement monitoring of international students, making direct interventions with students where required.

Principal accountabilities:

To provide specialist support, information and advice to international students, on arrival and during their studies at the University, including referral to other internal or external support, information and advice services where appropriate and escalating queries to the International Compliance Officer and Senior International Compliance Officer when necessary.
Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decisionmaking, strategy development, internal audits and external returns e.g. UK Visas and Immigration (UKVI), Higher Education Statistics Agency (HESA) and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.
Manage casework, in compliance with legal requirements and in line with the University's own procedures for case management and reporting, in accordance with Service Level Agreements (SLAs).
Assist with attendance monitoring processes for nonUK students in order to maximise retention whilst ensuring compliance with UKVI directives. Supporting with any interventions identified.
Assist with any compliance visits and/or audits for external bodies under the remit of the post.
Ensure that customer service provided to university staff and students is delivered as expected and to a high standard. Assist in establishing SLAs with internal customers and service providers. Assist with the production, maintenance and analysis of relevant statistical information as require, in line with university procedures.
Support the University's enrolment function for international students with regards to the completion of right to study checks.
To participate in international events as and when required. To assist with Open Days and special events either in an officebased role or as part of the activity itself.
Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays. Use initiative to resolve problems and queries relevant to responsibilities.
Assist with collating information for responses to Freedom of Information (FOI), Subject Access Requests and informal/formal admissions complaints as expected.
Promote and exemplify the values behaviours and attributes associated with the role, Registry and the University.

Person specification:

Essential Criteria:

Qualifications:

Level 3 qualifications such as A-Levels, BTEC Extended Diploma or equivalent qualification, with GCSE Maths and English at Grade 4/C or equivalent or comparable knowledge and transferable skills gained through professional experience

Experience:

Experience of working in a team within a busy administrative environment
Experience of using data to manage workload

Skills, Knowledge and Abilities:

Understanding complex requirements, planning work and managing priorities
Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact
Working collaboratively across boundaries to achieve common goals
Building and maintaining strong working relationships at all levels across an organisation
Good interpersonal skills including the ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
Strong customer and service focus
Good IT Skills including a working knowledge of Microsoft Office or equivalent
Good organisational skills
Excellent writing skills and telephone manner
Good judgement of situations and people and the ability to respond appropriately, professionally and commendably
Demonstrate digital competency across a range of technologies
Good analytical skills and ability to convey messages
Ability to work through service pressures methodically and calmly
Ability to be