Planner/dispatcher - Bristol, United Kingdom - E-zec Medical Transport Services Ltd

E-zec Medical Transport Services Ltd

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for someone to work full-time across a flexible, variable shift pattern.

The shift pattern is between 07:00 - 19:00 (8hr shifts) and will include bank holidays and weekend working so flexibility is really important.

As a Dispatcher/Planner you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals.

This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

You will be working within the South West Control Room Hub, dealing with BGSW (Banes, Gloucestershire, Swindon, Wiltshire), Somerset & BNSSG (Bristol, North Somerset and South Gloucestershire).

A good geographical knowledge of the region is essential. Previous experience of working within a Patient Transport Service control room or similar environment is preferable.

Your duties as a Planner and Dispatcher will include:

Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
Controlling a complex operation consisting of over 150 ambulances delivering 1000+ patient journeys per day.

PERSON SPECIFICATION

Experience of working in similar transport control/dispatcher environment, using logístical and planning skills
Be familiar with computerised route planning software
Good telephone manner
Be customer service focused and able to effectively handle sensitive situations
Have a good geographic knowledge of the areas
Be able to stay calm under pressure
Ability to take initiative
Working effectively as a part of the team

What benefits can you expect?