Head of IT Operations - Middlesbrough, United Kingdom - Service Care Solutions - Housing

Service Care Solutions - Housing
Service Care Solutions - Housing
Verified Company
Middlesbrough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Head of IT Operations

Work Pattern: 37 hours per week

Type:
Permanent

Location:
Middlesbrough TS2

Salary:
£52,850 per annum

Purpose of the role -

Job Role -

  • Establish & develop a dataled approach and culture within the service desk function to identify, improve & measure KPI's.
  • Manage the Service Desk function related to IT provision to ensure Incident and Problem & Change Management are effectively carried out.
  • Lead, motivate and develop managers/direct reports on a daytoday basis to ensure the effective and efficient provision of IT services. Allocate duties and priorities to ensure deadlines are achieved.
  • Responsible for working with other business change & improvement managers to direct relevant technical expertise required for service support and alignment of project rollout or planned changes to the network and mobile estate.
  • Responsible for overall IT Incident Management, to lead on restoring normal operations as quickly as possible with the least possible impact on either the business or the colleague.
  • Responsible for the overall IT Problem Management function, to lead on minimising the impact of IT problems on the business, managing the diagnosis and detection of problems. Working closely with other business change & improvement managers to provide solutionsand preventing reoccurrence.
  • Responsible for ensuring the operations team develop, document, review and improve operational processes and procedures in line with ITIL standards and are kept complete, current, and accurate.
  • Engage & meet with internal departments to ensure the IT Operation strategy is aligned and supports the overall strategic plan and the localised service plans.
  • Colead and help develop IT training framework, ensuring that technology adoption is embedded at all levels in the organisation whilst establishing a streamlined onboarding experience by working closely with the learning & development team.
  • A relevant IT qualification such as ITIL or demonstrable experience.
  • Strong leadership, project management, time management and problemsolving skills
  • Significant experience of managing Service Desk support to customers, including network & infrastructure, enduser compute and mobile technologies.
  • Proven experience of analysing user needs & requirements
  • Competent in ITIL incident, change and problem management
  • Overview of all regulatory and legislative requirements relating to IT & Data Security
  • Strategy & policy development
If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to
More jobs from Service Care Solutions - Housing
See all jobs of Service Care Solutions - Housing