Telecare Officer - Tower Hamlets, United Kingdom - Fox Morris Group

Fox Morris Group

Verified Company

Tower Hamlets, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a
Telecare Officer looking for a new opportunity?
Tower Hamlets Council

Rate - £20.29 per hour - negotiable dependent upon experience

To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.
To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.
To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.
To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.
Ccarry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern. Cover to be provided as and when mutually agreed.

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

Job Type:
Temporary contract

Contract length: 9 months

Salary:
£20.29-£24.00 per hour

Ability to commute/relocate: