IT Support Engineer - Harrogate, United Kingdom - Fineline
Description
IT Support Engineer
£35 40k - dependent on experience
Full Time, Permanent, some travelling may be expected.
Home based
ABOUT FINELINE
Fineline is a leading supplier of PCB technology and supply chain solutions. With a global footprint and more than 300 employees, we have relationships with customers in over 40 countries.
At Fineline, we strive for excellence in everything we do. We are trusted partners, close to customers and easy to do business with.
We provide a collaborative working environment within a dynamic, forward-thinking team.
We are always looking for creative individuals, so if you would like to work in a friendly, growing company where you feel empowered to find new ways of delivering greatresults, talk to us.
JOB DESCRIPTION
We are looking for an IT Support Engineer with system analyst skills to work within our Global IT team. The role will support all Fineline subsidiaries around the globe delivering our Digital Adoption Platform (DAP), WalkMe (WM). Supporting the CRM Teamin the ongoing day to day CRM Maintenance (Tier 1).
Responsibilities:
- Using DAP to build WalkMe Walkthroughs (WM), including SmartTips, ShoutOuts, Onboarding Tasks & Knowledgebase articles for All of Salesforce processes.
- Work closely with our IT CRM Team to analyze new requirements/developments and to optimise these process deployments using WM.
- Responsible on WM usage and digital adoption statistics in Fineline.
- Training and engaging Superusers across all FineLine Subsidiaries with WM.
- Preform as the first point of contact for CRM Support via our helpdesk platform.
- Future project to roll out DAP for our new ERP system
Job Requirements
- A minimum of 1 year experience in IT Support
- Advantage.
- Tech oriented, highly motivated and target focused.
- HTML, CSS, and/or JavaScript experience.
- Excellent English language skills in both writing and speaking.
- Selfindependent worker and a team player.
If you are interested in this position
We look forward to hearing from you
More jobs from Fineline
-
Customer Relationship Manager
Harrogate, United Kingdom - 1 week ago