Case / Complaint Handler - Milton Keynes, United Kingdom - Ascendant Recruitment

Ascendant Recruitment

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Case / Complaints Handler

3 month temporary Contract

230 per day (60,000 per annum)

Milton Keynes - Hybrid after training

Monday to Friday 37.5 Hours

Responsibilities:

Conduct a thorough assessment of customer cases to obtain timeline of events which may involve pulling customer data from various internal systems
Liaise with customers and third parties (if appropriate)
Resolve discrepancies and escalate, as appropriate
As required present key facts and dates specific to case to case Clinic Forum
Reach a fair outcome for all parties, in line with FCA guidelines
Produce final response letters utilising standard letters and paragraphs wherever possible
Provide a clear audit trail and ensure process map is followed

Requirements:

Able to work in a pressured environment and performing in line with KPI's
Technical working knowledge of the complaint handling process
Proactive attitude to resolve cases in a timely manner
Passion for customer service
Excellent verbal and written communication
Investigation and problem solving skills
Excellent attention to detail
Ability to identify customer and process improvements

Case / Complaints Handler Role advertised: 17 January 2023

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions.

Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.