- Provide an effective and efficient reception service to patients and visitors.
- Mark patients and visitors as arrived on the electronic appointment system.
- Deal with general enquiries regarding medical advice requests and relay these to the doctor.
- Explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
- Enter patient information onto the computer, ensuring relevance and accuracy.
- Request home visits and pass details on to the doctor within the appropriate timescale.
- Take repeat prescription requests and post them directly to GPs.
- Scan patient documents into electronic health records.
- Use your judgment and communication skills to ensure patients with urgent needs are seen promptly.
- Explain practice arrangements and formal requirements to new patients.
- Construct patient records and collate medical records from the Health Authority.
- Filing and retrieving patient correspondence and records.
- Level 3 Business Administrator qualification from Stockton Riverside College.
- Functional Skills maths and English (if required).
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Medical Receptionist/admin Assistant Apprentice - Stockton-on-Tees - Elm Tree Surgery

2 days ago

Description
Elm Tree Surgery is a rapidly expanding five-Partner practice in purposely refurbished premises in Thornaby. We have a patient list size of approximately 9,000 and are a forward-looking and innovative teaching practice, providing more than just General Medical Services.
We are a high-achieving QOF practice with a Good CQC rating. We invest in our staff, offering various training courses to enhance their learning and the service offered to our patients.
This role will involve various tasks, which will be expected as you are trained.
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