Customer Service Executive - Nottingham, United Kingdom - Accept Recruitment

Accept Recruitment

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Accept Recruitment is currently looking for
Customer Service Executive for our client
- ecommerce business that sells industrial, safety & commercial equipment based in Bingham, Nottingham, NG13 area.

Main Responsibilities:

Support the customer service team with the daily functions
Booking orders with our Warehouse Management System (Cin7)
Liaising with Couriers
Supporting customers with any issues
Collaborate with other departments to identify areas of opportunity.

Key Skills & Requirements:

Operation of phone system (CISCO phones used in house)
Proficient in IT programs (Google Drive used in house)
Willingness to collaborate across different departments and support decisions that would benefit the business strong team worker leading by example
Clear, concise communication skills and a strong ability to multitask under pressure and be confident in decision making
Very open to change and delivering updates to the department

Customer Focus

Positive customercentric approach with the willingness to go above and beyond the call of duty
Remarkable communication skills verbally and written
Articulate and great attention to detail
A passion to be outstanding at the basics of a role
Ability to nurture and develop existing agents to be more autonomous in their role

Qualifications and Knowledge:

Product knowledge can be taught, previous experience working with industrial and commercial & distribution is desirable
Experience in managing people essential
Strong commercial acumen desirable
Eagerness to be a strong voice within a small company absolutely essential
Customer service qualifications desirable
Knowledge of CRM System preferrable

Further details:

Monday
Friday
9:00 17:00

-
£23,800 - £25,000 per annum

Permanent position

Benefits:

Competitive Salary
Free gym on site for all staff members
Vitality Health Insurance
On site parking
33 days holiday inclusive of bank holidays

Accept Recruitment are recognised as one of the best recruitment agencies in Leicester, if this role isn't suitable please check our website for more warehouse jobs, driving jobs or in general any agency work in Leicester