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    • Technical Support Engineer - Salisbury - Rise Technical Recruitment

    Rise Technical Recruitment
    Rise Technical Recruitment Salisbury

    3 weeks ago

    Rise Technical Recruitment background
    Description

    Technical Support Engineer

    This is an excellent opportunity for a Technical Support Engineer to join {company}, a leading manufacturer of medical grade temperature-controlled storage solutions, specialising in innovative technologies for the healthcare and life sciences sectors. The company operates on a global scale with shipping to over 90 different countries.

    In this varied role, you will be responsible for providing product support to customers globally. Responsibilities include answering incoming calls, emails, and online chat inquiries to diagnose and troubleshoot common problems remotely. Providing clear and concise technical guidance to customers over the phone, including step-by-step instructions for resolving issues is essential.

    The Role:

    • Provide support for products globally via phone and email.
    • Maintain accurate record keeping.
    • Troubleshooting general product inquiries.
    • Based 5 days on-site in Salisbury.

    The Person:

    • Demonstrated knowledge of Technical Product Support.
    • Experience in remote troubleshooting and dealing with customer inquiries.
    • Deliver excellent Customer service.
    • Must have a high attention to detail when record-keeping.
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Technical support engineer