Apprentice - Customer Service Advisor - Middleton, United Kingdom - Sunbelt Rentals Careers

Sunbelt Rentals Careers

Verified Company

Middleton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Are you a friendly and outgoing person who is looking for a career with a company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the apprenticeship you are looking for

Our Apprentices are the future of our business.

On our 15-month apprenticeship programme you will learn the skills to become a successful Customer Service Advisor with a fantastic range of future career options ahead of you.

There could not be a more exciting time to join us and following successful completion of your apprenticeship you will be offered a permanent role, with one of the best rental equipment providers in the industry.

On a daily basis you'll work within one of our Operational Centres where you will:

Gain in-depth product knowledge
Learn to manage an order from enquiry to posthire feedback and take ownership of the customer journey
Build excellent working relationships with customers, learning to understand their business needs and requirements
Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
Learn how to manage hire contract administration and ensure that this is completed in a timely and accurate manner
Become an ambassador for our "Customer First" culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
Experience a varied workday in a fastpaced operational environment, learning to manage multiple tasks and deadlines

We'll provide you with a comprehensive company induction, role-specific training, and apprenticeship support.

You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

You will also be invited to attend our Customer Service Development Programme, which is designed to ensure that you're confident, equipped and empowered to deliver a world class rental experience to your customers.

We'll also support your personal growth and development in line with your Sunbelt Rentals career aspirations.

Apprenticeship Training
You will be completing a level 2 Hire Controller apprenticeship standard. This will be delivered using a combination of;

Workplace experience to gain practical skills
Guidance and training from an experienced workplace mentor
Industry recognised training leading to an apprenticeship qualification. This is delivered remotely but may include some facetoface sessions at a training centre

About the Application Process
Our training provider, West Nottinghamshire College, are recruiting on our behalf.

You may be asked to complete some additional screening questions which will need to be completed before progressing to the next stage of the process

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About You:

What you will need to bring to the role from day one:

Enthusiasm
Motivation to learn new skills
Responsible behaviour
Ability to work in a team
Excellent written and verbal communication skills
Ability to follow instructions
Initiative
An eagerness to understand our product range and the wider Sunbelt Rentals business
The ability to engage and build relationships with both internal and external customers
A flexible and adaptable approach
An interest in learning new IT systems and making the most of technology in your job role
GCSE or equivalent Grade 3 or above in Maths and English

About Us:

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe.

Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

Our people are at the very heart of our values and they're our greatest asset.

Join us and we'll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.

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