Corporate Receptionist - Edinburgh, United Kingdom - Mitie

Mitie

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference: 29875

Location: 20 Fenchurch Street, EC3M 8AF

Pay rate:
£28,000 per annum.

Total weekly hours: 40

Job Overview:

-
Act and behave in line with the One Code.

Attend and participate in monthly team meetings, briefings, and internal communications.

- knowledge of all company engagement and communications initiatives
-
Complete a monthly timesheet or equivalent and follow the expense procedures.
- responsible for caring for any company property provided.

Know the impact of behaviour on the finances of the contract.

- informed knowledge of the company's unique selling point (USP).

Accountable for positive client perception

- knowledge of key stakeholders on the account
- knowledge of the client's values and objectives
- informed knowledge of contribution towards client retention

Responsibilities include following time off work, grievances, whistleblowing, and disciplinary procedures.

- responsibility for owning their own development and ensuring all learning is put into practise.

Responsible for personal performance, including the delivery of agreedupon personal objectives.
Informed knowledge of HR procedures and expectations outlined in the employee handbook.
Responsibilities include understanding, following, and driving company standards (i.e., standard operating procedures).
Responsible for raising concerns when service excellence delivery falls short of the service level agreement (SLA), standard operating procedures (SOP), or key performance indicators (KPI).

- knowledge of how to raise ideas to grow the contract, expand, or enhance service.

Knowledge of all service offerings

- knowledge of the link scheme, including how to identify business development opportunities.

Knowledge of all Signature service offerings and other outsourced service lines on site
Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy.
Informed knowledge of the Mitie Health & Safety values, detailed in your wellbeing handbook, and the contractual KPIs and SLA

- informed knowledge of contract innovations and overall contract and business strategy
- informed knowledge of upcoming projects and relevant changes to their roles.

Main Duties
- to create the best "first impression" and ensure that the reception desks, reception workstations, and reception areas are always clean and tidy.

To answer all calls in a friendly, efficient manner following standard company processes. Provide efficient assistance to callers who are not certain to whom they need to speak.
To meet, greet, and assist visitors and clients in a professional, friendly, and courteous manner while maintaining a 5star level of service and offering refreshments.
To instantly recognise and acknowledge the client and other key senior management team members.
Build professional rapport with staff and visitors by positively engaging with them.
Provide a security presence and ownership of the reception area, ensuring unauthorised access is prevented.
To coordinate the meeting room bookings and ensure that all meeting rooms are kept tidy when not in use

- ensures that meeting rooms are prepared for meetings and that any technical requirements are in place.

To organise sandwiches and refreshments for the meeting rooms on multiple floors, ensuring delivery to the rooms in a timely manner and that all is properly cleared away afterwards.

- to ensure that mail is sorted and delivered and couriers are arranged promptly.

Ensure that deliveries are directed to the end recipient.
To manage the distribution of temporary building passes
To be flexible to meet business demands.
Report any apparent deficiencies in systems of work or equipment provided to the FOH Manager that may present an unnecessary danger or risk to the health and safety of staff, tenants, or visitors.
Always work safely, giving due consideration for the safety of others.
Liaise with the client daily, as and when required, for any general or facility issues.
Assisting with training new staff and the support team
Ad hoc tasks as may be required from time to time, to include but not be limited to: diary management for senior managers, processing expense claims, supporting lines of business with general administrative tasks when time and skills permit.

Mitie is a great place to work, so here's what you can expect to receive from us: