Customer Service Advisor - Birmingham, United Kingdom - NVC Lighting

Description

Job holder

Job title
Customer Service Advisor


Division / Department
Sales / Customer Services


OBJECTIVE OF THE JOB

As part of the Customer Service team the role holder should deliver an excellent, professional customer service to all service users internally and externally.

Result aREAS

Result area 1:
SALES ORDER PROCESSING - WHOLESALE AND INTERNATIONAL

• Processing of Sales order on our inhouse system
• Arranging commercial invoices and transport for Ireland and International

Result area 2:
PREPARING AND SUBMITTING QUOTATION

Result Area 3:
RETURNS PROCESSING

• Raising returns paperwork for goods to be returned, ensuring all relevant documentation matches our inhouse system and all goods are eligible for return.
• Arrange transport for the collection of goods from customer to our warehouse
• Liase with the customer to arrange collection in a timely manner

Key Result Area 4:
TAKING INBOUND CALLS

• Taking inbound calls from our electrical wholesaler/contractor or end user and answering their queries whether this be a information, stock check, pricing or general query, calls will be varied.
• Taking inbound calls from External sales staff and assisting them with their queries

Result Area 5:
COMMUNICATION and RELATIONSHIPS

Primary communication includes:


External Customers:


External Sales Team:


Accounts
Building relationships with the accounts team with regards to accounts queries and/or returns.


Production & Warehouse
You will speak to the production team and Warehouse team on a daily basis regarding stock enquiries and dispatch of goods


Technical & Product

The team receives technical calls on a daily basis and you will speak to the technical team to gain information to share with customer.

Project Team
Support with quotes where necessary.


Result Area 6:
FLEXIBILITY

• Undertake any other tasks as requested by Customer Service Manager or Sales Director which can reasonably be considered within the level of responsibility of the role.

Primary Measurable Achievements

• Sales Order Processing Accuracy
• Incoming call taking volume, individually and as part of a team
• The position will agree each year a set of specific objectives with the Job Title which will target improvement targets. Exceptional performance will deliver on both the KPI and improvement targets._

PERSON SPECIFICATON

Essential Requirements

• Proven experience within a customer service or administrative environment
• Attention to detail
• Ability to work on own initiative with a flexible can do attitude
• Supportive and reliable team player
• Able to work within a face paced environment
• Planning and organising skills
• Strong professional communication skills with emphasis towards telephone
• Ability to work with microsoft office and database systems

Responsible to:
Customer Service Manager


Job Types:
Full-time, Permanent


Salary:
£23,000.00-£26,000.00 per year


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location:
One location