Night Auditor - Lincoln, United Kingdom - Ibis Lincoln

Ibis Lincoln
Ibis Lincoln
Verified Company
Lincoln, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Description:


  • To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Check that details of regular guests are updated using Guest History.
  • Check and pass on all guest mail, messages and parcels promptly.
  • To liaise closely with Housekeeping on information relating to rooms and lost property.
  • To be fully aware of daily worksheet and ensure this form is used.
  • To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
  • Ensure all account postings are accurate and necessary paperwork produced.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Report any safety hazards in the area.
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in meetings and training sessions provided.
  • Any other duties requested by the Night Manager.
  • Ensure the correct welcome is given to all guests.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • To answer, as promptly as possible, all incoming calls.
  • Ensure reports are distributed.
  • Ensure all cash and credit is handled with related paperwork.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Ensure any failures or inconsistencies noticed during shift are reported to the Duty Manager.
  • Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
  • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
  • Perform any other duties within the employee's range of competence as required by management.
Work Experience

Customer service

Some computer knowledge

Basic Maths


Benefits:

Pension

Possible 8.33% bonus

Discounted and some free stays at sister hotels

Free eye care
More jobs from Ibis Lincoln
See all jobs of Ibis Lincoln