HR Case Management Advisor 38624 - Solihull, United Kingdom - Jonathan Lee Recruitment

Jonathan Lee Recruitment

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 38624

Title:
HR Case Management Advisor

Division:
Human Resources

Contract Position based at:
Solihull

Rate:

up to £22.20 /hour Ltd Umbrella

Position Description:

The purpose of this role is to support the delivery of excellent customer service and key HR case management processes.

This role will contribute to the effective delivery of business objectives through proactive execution of HR case management support tothe business

Key Accountabilities and Responsibilities

Coordinate and deliver HR Case Management support, focused on the resolution of cases, to support the sites Operations team to meet strategic objectives of the area (attendance; engagement).
Provide effective operational support for disciplinary actions, employee grievances, performance improvement and absence, including complex cases
Support line managers to perform disciplinary and grievance investigations and hearings, up to and including dismissal and appeal
Work directly with other functions, where required, to support data reporting
Build and maintain effective relationships with key stakeholders in the wider HR community and the business to ensure that service and process objectives are delivered efficiently
Support process improvement projects for the Case Management team
Undertake any other work as directed by their line manager in connection with their job as may be requested

Essential Skills, Knowledge and Experience:

Relevant previous experience in a similar role
Able to work accurately and with close attention to detail
Effective organisation and coaching skills, with the ability to engage and support managers
Capable of working to process deadlines and able to prioritise workload
An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
An individual who is results driven with the ability to deliver operational plans in a highly demanding environment
An individual with the ability to prioritise their workload
A good communicator with the ability to communicate complex ideas
An effective team player who supports team members Resilient and enthusiastic, an individual able to deliver results under pressure

Additional Information:

THIS POSITION IS DEEMED TO BE INSIDE IR35
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.