Customer Service Coordinator - Kingston upon Hull, United Kingdom - Heron Foods

Heron Foods

Verified Company

Kingston upon Hull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Coordinator / Receptionist, Hull (Melton, HU14 3HJ), part time, 24 hours a week (Monday, Wednesday & Friday), salary £14,000 per annum.

Heron Foods is a food retail business providing its customers with high quality, low priced products.

Since joining forces with B&M we have continued with our ambitious and exciting growth plans, now with over 300 stores and with new store openings month-by-month.

Heron Foods offers the opportunity to work within a rewarding environment with excellent development opportunities. This is an exciting time to join our business

The Customer Services Coordinator / Receptionist function provides support to various areas of the business to help ensure customers receive a first class offering of products, services and overall customer experience.

The role is varied and requires a pro-active approach, taking ownership of tasks and working closely with the PA & front of house team.

Key responsibilities and duties:

Maintaining an accurate log of all customer interactions and feeding back to relevant departments and managers and highlighting any trends or problem areas.
Keeping an accurate log of all customer complaints in line with GDPR guidelines.
Covering the reception during lunchtimes and holidays. Holiday cover notice will be given in advance.
Managing and redirecting general queries from stores & customers
Creating the 'Heron Highlight's' twice weekly marketing newsletter
Sending out communications to the business
Booking meeting rooms and organising lunches.
Receiving visitors
Purchasing stationery and ad hoc supplies
Updating pool car calendars
Updating store opening times and numbers
Providing support to the MD and Senior Management Team in PA's absence.

Successful Customer Service Coordinator / Receptionist applicants will have previous experience within a similar role. You will have excellent verbal and written communication skills and will be used to managing confidential data. You will also have the confidence to work across all levels of the business.

If this sounds like the role for you, we'd love to hear from you.

Additional keywords:

Customer Services Coordinator, Customer Service Assistant, Customer Services Administrator, Customer Advisor, Customer Coordinator, Customer Experience Advisor, Client Services, Customer Success Advisor, Client Support, Receptionist.