Aftersales Advisor - Thurleigh, United Kingdom - BCA

BCA

Verified Company

Thurleigh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Aftersales Advisor

Location:
BCA Thurleigh

Salary:
£25,591 per annum / £12.27 per hour

Working Hours: 40 hours per week - Monday to Friday 9am-6pm (some Saturdays required)

Job Status:
Permanent

Purpose of the role:

To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.

Role Accountabilities:

Resolve customer queries, claims and complaints facetoface, by phone and in writing to a high standard, in line with BCA policy
Providing endtoend query resolution service
Record queries accurately and efficiently
Escalate more complex issues to the Customer Service Manager
Take on other responsibilities outside of normal role as required
Support other locations as required
Assist with other customerfacing processes, such as vehicle handover

Technical skills:

Customer focussed with a service approach
Team player
Basic IT Skills
Good communication skills both verbally and in writing
Confident using a range of IT systems (windowsbased and mainframe) including
CRM, telephone and MS Office.

Knowledge and Experience:

Preferable:

Competent Microsoft Office knowledge
Previous customer service experience
Confident administration skills with excellent attention to detail
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._