Service Contracts Co-ordinator - Livingston, United Kingdom - KINLY

KINLY
KINLY
Verified Company
Livingston, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity has arisen for a Service Contracts Administrator to join a fast growing technology company.

AVMI Kinly Ltd is the UK's leading provider of Audio Visual and Video Conferencing solutions and is expanding rapidly overseas as well as developing a number of market leading innovations.


Main duties

  • Gain working knowledge of contract databases within ERP and Service Now, to create new contracts and new proposals for customers
  • Sending renewal documentation to Account Managers/Directors in accordance with renewal process within ERP and Service Now to secure recurring revenue orders
  • Service Now administration of assets, amending database to maintain accurate and comprehensive records
  • Gathering of information and administration of back to back underpinning of assets covered by a 3rd party, ensuring information is displayed on the asset record in Service Now for use by Kinly global operations team's
  • Dealing with service desk queries relating the current and expired contracts
  • Liaising with account managers regarding pending contract proposals
  • Liaising with manufacturers in respect of support specifications and pricing
  • Develop an expertise in the service portfolio of AVMI Kinly Ltd and present that knowledge in a strategic manner in all engagement
  • The handover of contracts to service and accounts
  • Creating purchasing requests for support procured from all third parties
  • Ensure all renewal activities are recorded and forecast data is accurately maintained
  • Any other tasks (deemed as being within your capability) as required by the Company
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