Housing Officer - London, United Kingdom - BDS Recruitment

BDS Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BDS Recruitment

We are looking for a Housing Officer for our Client in London

£36,780 per annum This is full time hours with hybrid working split between the office and home.

Duties include:
- carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards.
- ensure fire risk assessment actions are dealt with in a timely manner.
- respond to breaches of tenancy agreements, including misuse of property.
- process mutual exchanges, successions, and all other types of assignments.
- work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations.
- work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required.
- work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner.
- work with the Community Safety Team to ensure that cases are logged, and where necessary joint investigations are carried.
- progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.
- review service charge bills to ensure they charges correctly reflect the service delivery and address any queries arising from the charges.
- support the management of empty properties and work with the Repair and Allocations Teams to ensure efficient turnaround, undertaking assessments of properties as well as viewings and sign ups to ensure the customer receives a seamless service.

Arrange and attend regular resident meetings and resident estate inspections with the highprofile schemes within your management area and work with them to build strong communication and trust.

You will need:

A housing qualification or equivalent Housing Management knowledge and/or experience
Ability to drive and access to a vehicle is essential
A sound knowledge of tenancy management
Ability to operate and be flexible in a changing environment to respond to emerging priorities
Understanding of organisational dynamics and strong relationship building, interpersonal and influencing skills in dealing people of all levels of seniority
Experience of working to tight deadlines, to deliver high quality outputs to agreed deadlines
Excellent communication skills and the ability to engage with a variety of people

Salary:
£36,780.00 per year

Schedule: