Ward Host Supervisor - Slough, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust

Verified Company

Slough, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a permanent full time Ward Host Supervisor to support our catering team at Wexham Park Hospital.

You will support and assist the Food Service Manager (FSM) in the provision of a highly professional Ward Catering Service to all ward catering areas within Wexham Park Hospital NHS

You will also plan, organise, co-ordinate. control, motivate and train those people within your immediate team to achieve agreed professional objectives

As part of the role you will develop working relationships with members of the ward based clinical teams to meet patient's nutritional requirements and follow the duties laid out by the Food Service Manager (FSM) in the day-to-day operational management of meal service to patient catering services in a friendly and efficient manner, whilst maintaining high standards of cleanliness and hygiene.

To assist the Food Service Manager (FSM) to expand and/or make recommendations for improving standards and enhancing the service to all Patients and Relatives through quality initiatives and look at ways of maximising good customer care

To be conscious of menu content, food allergens / intolerances whilst understanding the importance of portion control, food presentation and customer care

To show consideration, privacy and dignity of patients and their relatives/visitors is respected at all times

Responsible for all aspects of HACCP (Hazard Analysis of Critical Control Points), to include hygiene and cleanliness checks in area of responsibility

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties

Manage and control Patient meal provision at ward level
Support and assist the Assistant Hotel Services Manager
Catering in the promotion and planning of a quality "Customer Aware Catering Service" and subsequent implementation of cost and quality improvements to the service in line with the Trust Quality Strategy
To develop a working relationship with the ward management teams supporting and improving the Patient meal time experience
Cooperating with other members of the Catering Team on a day to day basis to maintain and improve the present high standard of food service for Patients
Monitor satisfaction at ward level by evaluating audits and customer surveys, to ensure food temperatures and quality is of the highest standard, liaising with the FSM or/and Supervisors.
Deal with complaints in accordance with the department's policy, keeping the FSM informed of the outcome. Make recommendations as necessary to ensure learning within the Department and agree action plans with the Head Chef and Supervisors
Act as an ambassador for the Department and actively promote a positive and professional image of the Department