Compliance and Auditing Administrator - London, United Kingdom - Morden Hall Medical Centre

Description

Assist in the leadership and management of the practice by supporting the Practice Management Team and Partners to enable the practice to meet its contract requirements and service aspirations within a co-ordinated, efficient, safe and effective working environment where everyone recognises and understands their respective roles in the delivery of the principal aims and objectives of the practice and its direction of travel in the context of the National Health Service.

• Help to identify compliance issues, recommend solutions and enable them under the guidance of the Practice Manager
• Contribute to the evaluation of accommodation requirements and support development and expansion plans.

• Assist in the delivery of services within practice budgets.
• Understand the financial implications of changes in service.
• Assist the Practice Manager in the compilation of practice financial information as directed.

• Assistant the office manager and Administration Team in the management of the clinical rotor including entering ending and adding sessions when needed, appointment templates and help the Management Team to ensure the practice maintains its contractual and operational access requirements for patients and meets national and local KPI, contractual and operational obligations
• Assist the Practice Manager in ensuring all practice policies are available, uptodate and followed and that accurate records are kept in relation to policies and procedures, their implementation and compliance
• Assist the Practice Manager to convene relevant staff meetings, prepare agendas, minutes, actions and ensure distribution of notes as necessary.
• Assist with the development of practice protocols, templates, guidance and procedures, review and update as required.
• Support systems to ensure practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place.
• Assist in the undertaking of premises audits for health and safety, fire risk, legionella risk, COSH, Infection Prevention and Control and other such assessments as required for the practice to maintain is legal and contractual requirements as an employer, service provider and land lord
• Assist the Practice Manager in the procurement of practice equipment, supplies and services within target budgets.
• Contribute to the practice's disaster recovery and business continuity plan to ensure adequate procedures are in place.
• Arrange appropriate maintenance, calibration and servicing for practice equipment
• Organise and coordinate maintenance of the practice premises and infrastructure, ensuring the provision and maintenance of the premises and its utilities
• Arrange maintenance where needed including obtaining quotes for comparison where requested
• Assist the clinical teams and MDT Coordinator with the management and entry of information to Co-Ordinate My Care (CMC) as and when needed
• Assist the Practice Manager in the provision of cleaning services to the practice, including diect involvement with cleaning staff and/or services, ensuring they have correct accreditation and training to carry out the work required
• Assist the Practice Manager in reviewing cleaning protocols and administration, ensuring the premises are cleaned and maintained in accordance with required standards, be these national or organisational

• Assist the Management team to ensuring service development and delivery is in accordance with local and national guidelines.
• Assist the Management team to ensuring the practice complies with NHS contractual obligations in relation to patient care.
• Production of patient and other correspondence, notifications and information for the practice and the website in a timely manner, ensuring website is uptodate
• Ensure all important and seasonal information is available at the practice, on the website, via SMS etc
• Ensure the practice participates in national and local health campaigns where appropriate to the practice population
• Maintain and distribute all information to assist access to patients services, including promotional material and contact details, whether in hard copy or electronic form
• Maintain and develop the practice website, electronic, social media communications and access

• Identify shortfalls in performance and investigate at patient record level to remedy any coding irregularities or oversights.
• Notify the relevant Lead Partner where clinical investigations are required to resolve an issue.
• Provide regular performance reports to the Practice Manager and the Partners throughout the year in order to maximise the yearend results.