Operations Coordinator - Stoke-on-Trent, United Kingdom - Nationwide Silo Access

Description

Salary:
Dependant on experience

Hours: 40 hours per week, shifts 9am-5pm

• Monday to Friday

Nationwide Silo Access Services Ltd is a specialist silo cleaning and access company.

We have an exciting new opportunity for an Operations Coordinator office based in Creswell, Stoke-on-Trent.

We are looking for a some who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our clients and staff.

In this role you will build excellent working relationships with both staff and our clients.


The main responsibilities within the role are:

• Liaising with the clients, employees and management team to ensure an excellent service delivery.
• Liaising with both clients and employees to organise jobs and confirm working schedules. Ensuring a structured plan for daily working activities.
• Organise and file any relevant service documentation.
• Respond to client queries on behalf of the Management team.
• Provide regular updates to your Line Manager.
• Attend, support, and input into regular team meetings.
• Manage client requests and demands proactively.
• Organising accommodation and equipment hire as required by the business.
• Work closely with Managers to oversee daily business operations
• Planning team rotas in order to ensure sufficient staffing cover
• Ensure team follows all Company processes including Health and Safety procedures and raise concerns to Health, Safety and Technical Coordinator for resolution.
• To provide a consistently high standard of Customer Service to all Clients
• Costing of jobs for clients for approval by Finance & Operations Manager
• Professional and efficient point of contact for clients and employees via inbound/outbound calls and e mail.
• Work closely with the Health and Safety team, issuing RAMS and Hygiene certificates as required.
• Company promotion and sales
• Experience in office or an administrative role.
• Excellent communication and people management skills.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office.
• Ability to multitask and prioritize.
• Selfstarter with strong problemsolving skills.
• Ensure all jobs are completed with agreed timescales.
• High levels of punctuality and attendance.
• Works well as part of a team
• Ability to selfmotivate and work with the minimum of supervision
• Have a problemsolving attitude and relish the challenge that obstacles may present

Work remotely

• No

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• StokeonTrent ST11 9RD: reliably commute or plan to relocate before starting work (required)

Work Location:
One location