Claims Handler - Glasgow, United Kingdom - Zurich Insurance

Zurich Insurance

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Claims Handler - (Part-time, Full-time, Job-share)

Location:
Glasgow

Salary:
up to £25,200 dependant on experience

Closing date:3rd March 2023

The opportunity:

Are you looking to start a new career? Do you have a passion for customer service and getting the right outcome for customers? We're looking for talented, ambitious people like you to join our Claims Team, based in our new state of the art office in Glasgow's financial services district.

Working in Zurich's claims team, you will have responsibility for managing your own portfolio of customer claims, and be responsible investigating the claim, negotiating, and finalising claims.

This role is available part-time, job-share or full time.

This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.

Please talk to us at interview about the flexibility you may need.

What will you be doing?

In the role of Claims Handler, you'll be responsible for assisting our customers when they are looking to make a claim on their insurance policy.

Policyholders could be individuals or business that purchase insurance policies as protection from potential financial loss.

When a policyholder requires their insurers services, it will be your responsibility to record and manage the claims which will include the following:

Providing guidance on making a claim and the involved processes
Collecting the necessary information and documents to proceed with a claim
Reviewing the claimant's insurance policy and assessing whether their claim satisfies the conditions
Identifying any reasons why the policyholder may not receive full compensation
Explaining to a policyholder when their policy doesn't cover their claim
Monitoring a claim's progress and ensuring it's handled efficiently
Investigating any potentially fraudulent claims
Consulting with other legal and claims professionals to assess the claim terms
Seeking advice from external professionals on more complicated cases when necessary
Ensuring the policyholder receives fair treatment and excellent customer service
Ensuring payment for all valid claims
Managing any complaints surrounding a claim
Handling all the administrative aspects of the claim
Abiding by legal requirements, industry regulations and customer quality standards as set by Zurich

Who are we looking for?

Haven't worked in Claims or Insurance before? Not a problem We're actively seeking talented people from a broad range of industries who can deliver exceptional customer service through strong communication, relationship management, and effective negotiation skills.

To be successful and thrive in this role, we believe you need to have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions.

You'll need to be a good collaborator with the ability to manage your own time effectively. You will be educated to GCSE Level standard (or equivalent) and have strong IT skills.

What will you get in return?
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:

12% company pension contribution (employee contribution optional)
25 days holiday plus an additional 3 volunteering days
Annual company bonuses
Contribution to medical cover
Discounted technology offers
Virtual GP appointments
Discounted gym membership,
Free flu jab
Discounted gadget insurance

At Zurich we will consider requests for flexible working on hiring.

Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

Please talk to us at interview about the flexibility you may need.

Who we are:

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers, and employees.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you.

The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry.

We therefore look to hire great people and we encourage those people to give their best.

You'll feel the support of being part of a strong and stable company.

A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Our Culture:

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion.

We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

We are committed to continuous improvemen