IT Support Engineer - York

Job summary

The IT Support Engineer is responsible for supporting internal employees by managing end-user hardware, administering Microsoft 365 services, and resolving day-to-day IT issues across the organization.

Responsibilities

• Provide Tier 1 and Tier 2 support to employees for laptop, system access, M365 applications, collaboration tools, and general technical issues.
• Set up and configure laptops for new employees using standard company images, policies, and tools (Intune, BitLocker, etc.).
• Securely wipe and decommission devices during employee offboarding, ensuring access is revoked in alignment with IT policies.
• Assist with identity lifecycle operations using Azure Entra ID including group memberships, account provisioning, MFA support, and access troubleshooting.
• Support user access and functionality across Exchange Online, Teams, SharePoint and OneDrive.
• Enforce security configurations using BitLocker, Intune, and Sophos Endpoint Detection & Response (EDR).
• Assist users with VPN connectivity and troubleshooting remote access issues.
• Respond to, triage, and resolve IT service tickets in accordance with SLAs and escalate as appropriate.
• Work closely with other IT team members to document procedures, improve internal workflows, and deliver an exceptional support experience.
• Maintain inventory of devices and software licenses, assisting in procurement and compliance efforts.
• Provide user assistance for collaboration and remote support tools such as Microsoft Teams, LogMeIn, and Outlook.

Job description