Senior Operations Coordinator - Staines-upon-Thames, United Kingdom - Express Solutions Group

Express Solutions Group
Express Solutions Group
Verified Company
Staines-upon-Thames, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About Us
Express Solutions Group are the go-to solution providing experts for the drainage industry and beyond.

As a leading drainage company in the UK, we stay on the cutting-edge of industry technology and use the latest innovations to assist with any project, whatever the size, scale, or complexity, offering a swift resolution to all commercial or domestic challenges.


Our strengths lie in the broad diversity of services that we offer, which cover all aspects of drainage maintenance, repair, installation, surveying and beyond.

As an industry-leading company, we offer an all-encompassing approach to our employees.

Each of our brands has a different dedicated focus to ensure a varied and bespoke service that covers all our customers' needs.


Why choose us?
As an industry-leading drainage company, we offer an all-encompassing approach for our employees.

You will be joining the company at an exciting period of growth with our investment in technology, equipment, and new offices across the United Kingdom.

Offering great benefits including onsite gym facilities, a fun working environment, and a diverse group of knowledgeable supportive colleagues.


Job Purpose:


Located at our HQ in Staines Upon Thames, you will report directly to the Call Centre Team Leader, assisting them in the management of our teams on the ground.


Previous experience in a similar role and a good knowledge of the drainage industry is essential as you will be an integral part of organising the works diary.


On a day-to-day basis, you will be working directly with our senior management team and engineers, as well as liaising with our clients in the call centre.


Roles and Responsibilities:


  • Assisting in the management of our team of engineers.
  • Planning domestic and commercial groundworks and sewer connections.
  • Management and acquisition of materials and equipment.
  • Providing technical advice to teams on the ground
  • Problemsolving in terms of client requirements and scheduling.
  • Public policy control; liaising with local councils and thirdparty community management teams to get work signed off.
  • Updating customers with the progress of work.
  • Updating organisational software.
  • Liaising with internal stakeholders regarding ongoing projects.
  • Planning for jobs and reviewing progress.
  • Collecting and analysing data for reporting.

Job Requirements:

For us to help you on your journey to success, here is what you will need:

  • Strong organisational skills.
  • Team player.
  • Excellent customer service skills.
  • Strong communication skills both verbally and written.
  • Commitment to learn and develop.
  • Experience working within the drainage industry or similar.
  • Experience with CRM systems (eWorks or similar).
  • Experience with the Microsoft Suite.

Equal Opportunities Employer:


Salary:
£29,000.00-£32,000.00 per year


Schedule:

  • 8 hour shift

Work Location:
In person
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