Customer Service Administrator - Bury St. Edmunds, United Kingdom - Build Aviator
Description
The Role
This role is working with Build Aviator part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the citiesof tomorrow.
At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo.
We are convinced that our continued success relies on the diverse skills, experiences, and backgroundsthat our employees bring to their everyday work.
The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.
We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.
We are looking for a
Customer Service Administrator to join our busy team at
Build Aviator in Bury St Edmunds.
Is this role right for me?
First and foremost, we always want to recruit great people that really understand our values and ways of working.
- Essential _
- Confident in working in a customer service environment
- Good written and verbal communication skills
- Confident in Microsoft office particularly Excel, MS Word, Outlook
- Excellent telephone manor
- Able to manage own workload and work to tight deadlines and prioritise demands
- A great team player
- Professional, positive, friendly and helpful
- Good literacy and numeracy skills
- Desirable _
- Previous experience within an administrative role would be advantageous
- An IT qualification is also desirable
- Knowledge of the building trade is advantageous
- Previous experience using a Customer Database
- Please note; this is a Full Time position working Monday to Friday, 8am to 5pm in our offices in Bury St Edmunds._
What will I be doing in the role?
The role will consist of providing telephone support, routine administrative tasks, for branches and customers (public & trade) on the use of
Build Aviator for their building projects.
- Perform admin duties including updating databases / spreadsheets, notes and records on our inhouse systems
- Speak to customers; gain reviews, upgrade customers, introduce new services / products
- Process payments
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