Customer Advisor - Lowestoft, United Kingdom - Northumbrian Water/Essex & Suffolk Water
Description
Customer Advisor - Call Centre:
- Salary From £21,000 progressing up to £25,000 depending on experience
- Location Lowestoft
About the role
Customer Service Advisors - Billing Contact Centre
Salary starting from £21,000 progressing up to £25,000 - Depending on experience
37hrs per week, Permanent
Location:
Lowestoft
- Do you want to provide our customers with amazing customer service?_
- Do you enjoy working in a fast paced environment?_
- Want to help us become the National Leader in the Water industry?_
- If yes, then we are looking for you to join us as a Customer Service Advisor._
About the role
At Essex & Suffolk Water we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice.
As a member of the billing contact centre team you will be answering calls from our customers and helping them with their bill and resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment.
Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always.
As a Customer Service Advisor, you will join a friendly and collaborative team. We are passionate about customer service.
Depending on your working pattern, you will need to be available Monday to Friday 8am-8pm and Saturday 8am-1pm (you will be expected to work 1 in every 4 Saturdays).
Don't worry if this is something that you haven't done before, we're interested in what you can bring to the role.
Training is completed on site at our purpose-built contact centre and once fully trained there is the possibility of a hybrid working model.
About you
Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience.
From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special.
Previous experience in a similar environment would be great, however, just as important are excellent communication skills, and a real drive to wow our customers.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
- We take responsibility for achieving excellent business results.
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
- We aim to exceed the expectations of our internal and external customers.
- We continuously strive for innovative and better ways to deliver our business.
- We work together consistently, promoting cooperation, to achieve our corporate objectives.
Colleague benefits
We're the great company we are because of you - our people.
As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
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