Onsite Technical Support - Leicester, United Kingdom - Mechdyne Corporation

Mechdyne Corporation

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

Interested in a working for a company with opportunities to resolve diverse technology challenges every day? Does working for a growing business with a can-do culture interest you? Does providing on-site support for one of the largest and most technically advanced companies in the world pique your curiosity? If so, then Mechdyne is the team that you are looking to join.

Mechdyne is one of the world's leading providers of innovative audio, visual, and information technologies.

We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training.

To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software, and consulting.

What You'll Do:

Test and evaluate new technology and methods of implementation, for everyday and newtomarket devices.
Work handinhand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about downtime and functionality.
Grow professionally through ongoing training, certification programs, and continued learning.
Enjoy variety in your work, which includes elements of customer service and interaction, handson equipment setup, trouble shooting, and repair.
Provide regular tracking and reporting in the company's issue resolution software system.

Power Skills You'll Bring:

Educational degree/certificate or equivalent experience in IT services or AV systems
Minimum of 2 years of handson technology hardware troubleshooting experience
Minimum of 2 years of experience in technical support
Experience with ticketing and issue tracking
Solid and demonstrable experience and skill in building client relationships

Qualifications That Will Set You Apart:

Teleconferencing and Video Conferencing management
Projection Technology management and maintenance
ITIL Framework certification
Software and PC troubleshooting experience
Audio system installation and calibration

About Us:

Mechdyne is one of the world's leading providers of innovative audio, visual, and information technologies.

To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software, and consulting.

Mechdyne recently received a national award recognizing Business Excellence for Teammate Engagement.

Why You Should Join Mechdyne:

We Value Giving Back:
We are proud to help organizations around the world.

It's essential to us that we help solve problems for the greater good and make a difference on the local level.

Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Mechdyne Offers: