Sales & Loyalty Representative - Newcastle upon Tyne, United Kingdom - Sage Group PLC

Sage Group PLC

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Sales & Loyalty Representative is responsible for developing customer relationships that promote retention and loyalty.

Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support the them to fully utilise their product.

This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Programme with the goal of maximising the value of products and services selected.

This will be driven by a consultative approach based on the customer needs and aspirations for their business.
LI-MW1

Key Responsibilities

Excellent customer service skills.
Strong skills as an influencer, communicator, relationship builder and networker demonstrated through ability to engage key decision makers.
Action oriented with the ability to take the initiative, spotting and seizing on opportunities
Drives KPIs through goal setting, maintaining high standards and meeting key deadlines.
Follows through on commitments showing consistency between words and actions
Adaptability and able to differ approach depending on the situation
Ability to map the customer's business processes to product capability.
Demonstrates resilience, maintaining a positive attitude whilst navigating difficult obstacles.
The ability to analyse data into meaningful actions/outcomes and opportunities
Takes action to keep product knowledge and skills up to date
An interest in emerging technologies and products
Sound understanding of the Accounting & Payroll Industry
Proficient in Microsoft Office including Word, Outlook, and Excel