Credit Controller - Swaffham, United Kingdom - Avena Group

Avena Group

Verified Company

Swaffham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role of Credit Controller is integral to the success and future proofing of Avena Environmental.

This position requires a diligent, professional individual who has excellent attention to detail and prides themselves in being able to retain information in confidence.

Confident in telephone and written communication to build relationships with customers to secure payment whilst also holding firm in the roles objective to secure funds due.

Further, the person in role needs to live the values of the business and focus on supporting stakeholders, both internal and external, to secure the future of Avena and all that rely on it.

Duties and Responsibilities

Full ownership of Credit Control and Debt Management following set processes and achieving KPIs.
Management of debt case tracker to ensure most up to date relevant information.
Prepare for and attend weekly meetings with Accounts& Admin manager to discuss on going debt cases.
Prepare for and attend biweekly meetings with other department managers to discuss ongoing debt cases to seek insight and aid in resolution.
Sending customers monthly statements.
Providing debt reports and figures to Accounts & Admin manager.
Raising late payment fees where applicable.
Sending letters before action.
Management of any county court money claim cases.
Presenting any cases to department manager that provide a write off.
Contacting new contract customers to obtain Direct Debit mandate.
Management and growth of existing customer direct debits.
Management of direct debit system (GoCardless).
Aid in month end task to ensure that financial reports are distributed within agreed SLA.
Management of assigned CRM system pipelines to enable resolution to customer queries. Upholding first response times and resolution times in line with SLA.
Aiding the department in other duties to cover for absences.
Cross skilling other team members within the department to aid in cover for busier periods or absence

Behaviours

Due diligence and thoroughness; approaches duties with robustness and inquisitiveness
Able to meet deadlines and work well under pressure
Excellent communication skills
Able to meet deadlines effectively
Retains confidential information and demonstrates tact and diplomacy
Seeks to understand the 'bigger picture' of working at Avena and collaborates with colleagues across the business to create operational and financial efficiencies

Essential Skills & Experience