Global People Operations Manager - Greater London - LMAX Group

Description

Overview

The Global People Operations Manager is a key operational and strategic leadership role responsible for designing, managing, and continuously optimising LMAX Group's people operations across all regions (UK, EMEA, APAC, and US). Operating in a fast‑growing, highly regulated, and globally distributed environment, this role ensures that our people process, systems, and governance frameworks scale effectively across jurisdictions.
You will champion operational excellence, regulatory compliance, and a consistent global employee experience, while tailoring processes to meet local legal, cultural, and regulatory requirements. As a trusted partner to leaders and employees worldwide, you will play a central role in building a robust and efficient operating model that supports LMAX Group's continued international growth.

Responsibilities

• Own and oversee end‑to‑end global people operations processes across the full employee lifecycle, including onboarding, offboarding, global transfers, job changes, and contract governance.


• Ensure a seamless, compliant, and high‑quality employee experience across all LMAX Group locations.


• Standardise processes across regions where possible and introduce scalable frameworks to support future growth.

Operational Excellence & Process Optimisation

• Continuously review, refine, and automate processes to drive efficiency, reduce risk, and deliver operational scalability.


• Lead cross‑functional operational improvements in partnership with Legal, Compliance, Finance, TechOps, and Global People Partners.

Regulatory Compliance & Audit Management

• Ensure full compliance with local employment legislation, FCA/financial services regulatory expectations, internal controls, and audit standards across all jurisdictions.


• Lead and coordinate global audit preparation and responses for all People function-related requirements.


• Translate regulatory and legal requirements into clear, practical, and globally consistent policies and processes

Governance, Policy Ownership & Risk Management

• Own the development, implementation, and maintenance of global people policies, handbooks, and procedural frameworks.


• Maintain accurate, audit‑ready documentation and records in line with regulatory and internal governance requirements.


• Identify operational risks and implement mitigating controls across countries.

Benefits Administration

• Oversee global benefits administration, ensuring accurate enrolment, renewals, vendor coordination, and programme governance.


• Manage relationships with benefits providers, brokers, and third‑party vendors to ensure service quality and cost‑effectiveness.


• Ensure all benefits programmes remain compliant with local regulatory requirements across regions.


• Support benchmarking, annual renewals, and communication of benefits to employees to drive understanding and engagement.


• Partner with Finance and Payroll to ensure accurate reconciliation, reporting, and operational controls.

Global Mobility Management

• Lead all aspects of global mobility, including visas, right‑to‑work compliance, relocation, immigration, and cross‑border assignments.


• Partner with legal and external advisors to ensure compliant employee movement across regions.


• Act as the global system owner for the HRIS and people operations technology suite.


• Ensure data accuracy, security, and integrity across all systems and platforms.


• Lead system enhancements, integrations, automation initiatives, and governance workflows.


• Produce high‑quality people analytics, dashboards, and insights to support data‑driven decision‑making.

Cross‑Functional Partnership & Leadership Support

• Partner with senior leaders globally to enable operational planning and deliver a consistent, people‑first culture.


• Collaborate with regional People Partners to ensure local compliance while maintaining global alignment.

Requirements

Essential Skills and Experience:

• Extensive experience in a People/HR Operations role, ideally within financial services, fintech, or another highly regulated global environment.


• Good knowledge of UK employment law, with experience supporting people operations across multiple international jurisdictions highly desirable.


• Exceptional attention to detail, with a strong governance, controls, and risk‑management mindset.


• Experience owning HR systems and managing people data, including accuracy, data integrity, and reporting.


• Strong stakeholder‑management and influencing skills, with the ability to partner effectively with senior leaders across regions.


• Exposure to global mobility, including visas, right‑to‑work compliance, relocations, or international payroll coordination.


• Experience managing global employee benefits programmes, including vendor management, renewals, benchmarking, and ensuring local compliance.

Benefits

• 25 days of holiday


• Bonus


• Pension contribution


• Private medical, dental, and vision coverage


• Life assurance


• Critical illness cover


• Wellness contribution program with access to ClassPass


• Plumm Platform


• Five volunteering days


• Give as You Earn initiative


• Learning and development programs


• Electric Vehicle Scheme


• Cycle to Work Scheme


• Season Ticket Loan