Store Manager - London, United Kingdom - Unity Recruitment

Unity Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Unity Recruitment are seeking an experience Assistant Manager/Store Manager for a luxury store based in Canary Wharf.

POSITION OBJECTIVE
To manage and develop your team to drive sales productivity, efficiency, and customer
service levels of the store/concession.
Management and responsibility of all store operational functions.
Manage and develop the management and sales team.
Manage the sales performance of the store and staff productivity level.
Positively promote the image of the company.

AREAS OF ACCOUNTABILITY
Customer Service and Store/Concession Performance

Maintain and increase the sales figures of the store.
Actively search for new business opportunities outside of the store.
Effectively manages all of the sales performance of the store by completing

daily/weekly/monthly sales charts.

Confidently liaises with all host management.
Regularly assesses the store/concession turnover, and uses initiative to implement

and improve the takings.

Ensure that sales budgets/targets are communicated to staff and the progressive

result of the store/concession.

Monitor productivity of the sales staff on a weekly/monthly basis, including

completing all in store sales charts.

Ensure staff acknowledge customers quickly and offer friendly, courteous and

efficient service.

Be aware of competitor ranges and price points, and ensure that you regularly visit

other retailers.
head office.

Manage all customer follow up and ensure that it is done promptly and efficiently.
Manage the level of after sales service and repairs for customers, including all

correspondence.

Manage any phone enquiries/sales to ensure they are handled promptly and

efficiently.

Manage the mystery shop store/concession result, and ensure this is communicated

to the individual staff member and all other team members.

Manage all customer enquires and complaints, and ensure they are dealt with in a

prompt and pro-active manner.

Ensure that the shop floor coverage is maintained, and that staff are allocated to

cover key areas.
Staff Training & Development

Manage the training/coaching of staff in company selling techniques.
Ensure that training sessions are organised and held on a regular basis for the staff.
Communicate any relevant company information to staff, this includes ensuring a

regular weekly team meeting takes place.

Ensure staff use and understand the company mystery shop guidelines.
Ensure that all staff has a thorough knowledge of all products.
Ensure that all staff has a thorough understanding of the company mystery shop

format, and that this is used as a method of training.
Staff Management

Manage staff discipline and carry out coaching as required.
Ensure all store/concession company rules and standards are adhered to at all times

by staff.

Conducts a staff meeting at least once a month.
Confident in delegating to managers and team.
Ensures that the daily planner is organised and actioned.
Manages the schedule of staff performance appraisals.
Conducts staff performance appraisals, involving the management team when

required.

Regularly assesses all team performance, including any targets set for individual staff

members.

Manage the store/concession dress code of your team.

General

Maintain good relationships

- management and staff.

Carry out or assist in any other duties as requested by Area Manager or Head Office.
Train staff in security awareness and ensure that any security systems are used

efficiently.