Clinical Support Administrator - Kenilworth, United Kingdom - Castle Medical Centre

Castle Medical Centre

Verified Company

Kenilworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

JOB TITLE:
CLINICAL SUPPORT ADMINISTRATOR

REPORTS TO:
DEPUTY/PRACTICE MANAGER

Job summary:

To assist the clinical staff within the practice to reduce their administrative burden, the post holder will be responsible for carrying out triage of all clinical documentation received at the practice and ensuring that is correctly actioned, including medication and follow up all as necessary.

Main duties/key tasks:

Accurately scan all documents into docman
Accurately read and file all documents, into the practice clinical system, preparing them for triage.
Review and triage all patient correspondence and documentation (clinical and administrative) received by the practice to determine whether it needs to be seen by any member of the clinical team
Identify relevant clinical information documented in patient correspondence, read coding appropriately in the patient clinical record following practice protocol.
Allocate and work flow documents requiring clinical review / action to the most appropriate member of the clinical team
Assist with coding of documents following clinical review ensuring accuracy is maintained
File econsults and respond to patient with action taken
Arrange review of clinical econsults with a clinician following practice policy
Pass on administrative econsults to the appropriate person where you are unable to assist with their query
Send prescriptions requests to the clinicians to authorise electronically (EPS) in an acceptable timeframe
Ensure all prescription requests are processed and are ready for collection within a 48 hour timeframe
Act upon compliance issues, liaising with the appropriate clinician
Deal with all prescription related enquiries in a timely manner
Support all clinical staff with general administrative tasks as required
Answer incoming telephone calls, transfer call or deal with the called request appropriately
Complete regular monthly audits to ensure practice protocol is being followed
Ensure the practice protocol is always up to date and where not, update as necessary
Attend any training events that would help support personal and team development

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Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures

This will include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

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Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employme