Logistics Coordinator - London, United Kingdom - Casablanca Paris - CB Paris Group

Casablanca Paris - CB Paris Group

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Main Duties & Responsibilities:

Dispatching and allocation of stock for Retail and Wholesale channels
Coordinate exports with our transport partners for Custom clearance and sharing documents
Liaising with 3PL daily and responding to any queries regarding orders; Maintaining strong relationships.
Arrange invoice and packing list paperwork for local, EU & international shipments in preparation for export from our warehouse, working closely with suppliers and internal colleagues to provide updates and tracking of all shipments
Raise paperwork for and monitor Proforma payments
Raising credit notes, import/export documentations, order/ invoice confirmation
Manage and update the Customer Database master file
Building a relationship with key customers through understanding any special requirements and timings negotiation to optimise service
Responsible for wholesale return coordination, timely processing of inbound stock to warehouse
Assist with the management of stock ensuring that stock is logged correctly, including processing stock receipts, returns and resolving any arising discrepancies.
Supporting the department and management with any ad hoc requests.

Warehouse:

Booking in of production deliveries in a timely manner.
Monitor Production's critical path for deliveries alongside Sales department for planning stock allocation to orders
Coordinate Inbound/Outbound operations
Stock level reconciliation between Zedonk and WMS
Ensure workflow is optimised and all systems are working proficiently
Coordinate biannual stocktakes including alignment

Customer Service:

Respond to all customer queries related to shipments and tracking
Manage and effectively resolve any customer claims for return or repair; coordinating returns to warehouse where appropriate

Skills & Experience Required:

Strong organisational skills with great attention to detail
Strong problemsolving and numerical skills
Ability to work well independently and in crossfunctional capacities
A positive, selfstarter and resilient attitude
Great interpersonal and communications skills both written and verbal
Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer
Ability to manage and deliver to deadlines while remaining calm under pressure.
Confident and accountable for own tasks.
Highly competent with the Microsoft office packages, specifically with Excel.
Knowledge of Zedonk, WMS systems would be beneficial.
Passionate about delivering impeccable customer service