Customer Care Co-ordinator - Leicester, United Kingdom - MaxEnergy

MaxEnergy
MaxEnergy
Verified Company
Leicester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Be part of our dynamic and exciting team


At MaxEnergy, We are proud to enforce an equal opportunities employment policy, which ensures that we treat all job applicants and employees fairly and without discrimination.


We are always looking out for people to employ who share our passion for innovation and who are able to uphold our company ethics and professionalism relating to our specialised quality output in order to meet our client's high level of expectation.


Our commitment to ensuring our staff have a comfortable and friendly environment to work in is always at the forefront of our minds.


Established in 2015 we are a team of highly experienced professionals with 15-35 years' experience in the insulation and solar PV industry.

The sectors we cover are newbuild housing, construction, domestic, social housing and landlords helping them towards achieving their zero carbon targets.


Please see below our current employment opportunity for an experienced Customer Care Co-Ordinator to become a key member of the team ,within our organisation.

Do you have what it takes to be a member of the MaxEnergy family?


Duties:


  • To handle customer contacts, including complaints, in a professional manner.
  • To provide administrative support to the Customer Care Team.
  • Ensure all customer care data is inputted within required timelines.
  • Logging issues and liaising with other departments to resolve.
  • Chasing outstanding issues to ensure clients SLA's are adhered to.
  • Maintain the highest levels of customer care.
  • Provide verbal and written reports on customer care performance.
  • Provide customer care support to other departments and depots.
  • Provide cover for the Head of Customer Care.
  • Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others.
  • Any other reasonable duties commensurate with the post, which may be allocated from time to time.

Qualifications:


  • 5 GCSE's above grade C/5 or equivalent to include English & Maths

Skills:


  • Excellent attention to detail.
  • Must be computer Literate.
  • Excellent telephone manner.
  • High level of accuracy.
  • Be able to prioritise workloads.
Experience

  • Outlook. Good understanding of Excel & Word.
  • Knowledge of the new build and insulation industry.
Attitude

  • Methodical approach to working.
  • Ability to follow instructions & prioritise workloads.
  • Team player with a positive attitude is essential.
  • Ability to work well as an individual or as part of a small team.

Job Types:
Full-time, Permanent


Salary:
£24,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay
  • Transport links

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Leicester, LE4 1AA: reliably commute or plan to relocate before starting work (preferred)

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person


Reference ID:
CCC0808231

Expected start date: 01/09/2023
More jobs from MaxEnergy
See all jobs of MaxEnergy