Technical Support Specialist - Winsford, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

Winsford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters.

We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best.

With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Chemical Analysis business provides a broad mix of analytical instruments and services to a diverse range of end user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, and Minerals and Mining.

Its instruments are deployed globally in the field and on the line, in dynamic environments where customers put a premium on quality, reliability and ease of use.

The Chemical Analysis business operates within a global footprint with more than 2,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision making.

How you will make an impact:

What you will do:

Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
Record and document customer issues using the SalesForce Case Management system.
Deliver technical support and/or training to customers to help improve product user experience and drive Thermo Fisher customer experience scores.
Provide Field Service support on a casebycase basis and coordinated with the Field Service Team.
Own product related cases and proactively provide solutions to customers.
Drive continuous improvement using our Practical Process Improvement Business System.
Ability to travel up 15%.

How you will get here:

Education

Associate degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered.

Experience

Experience in a Field Service, Quality, Process Engineer, Depot Repair and/or Technical Support role.
In lieu of experience in one of the above roles, equivalent technical experience in either analytical/process instrumentation, chemistry, pneumatics, mechanics, aviation and/or electronics is required.

Knowledge, Skills, Abilities

Excellent interpersonal communication both written and orally.
Ability to work effectively with customers and colleagues in difficult and stressful situations.
Customer friendliness and a professional demeanour.
Have an appetite for continuing improvement through innovative technology solutions.
PC literacy including MS Office and Outlook.
Experience using CRM platform (e.g., Salesforce).

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain
5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.