Digital Customer Advisor - Durham, United Kingdom - Northumbrian Water/Essex & Suffolk Water

Northumbrian Water/Essex & Suffolk Water
Northumbrian Water/Essex & Suffolk Water
Verified Company
Durham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Digital Customer Advisor - Operations Contact Centre:

  • Salary £23,676
  • £29,595 (depending on experience)
  • Location Pity Me, Durham
    About the role

Digital Customer Advisor - Ops Contact Centre

12 Month Fixed Term/Secondment

37 hours per week

Salary - £23,676
  • £29,595 (depending on experience)


Pity Me, Durham

About the role


We are currently looking for a creative, engaging and customer focused individual to join our friendly, award winning Operations Contact Centre based in Pity Me, Durham.


As a member of our team you will provide industry leading customer service by taking ownership of the customer journey and responding to customer queries about their water and wastewater services through our digital and social media channels.


Proactive communication is a large part of the Digital Customer Advisor role, and you will be responsible for keeping our customers informed of any interruption to their supply by text message, web update and our Twitter care accounts and for updating our corporate system with event information so colleagues can provide customers with the latest service updates.

Our Digital Customer Advisors are part of a small and passionate team, managing multiple workstreams in a fast-paced environment.

We're available Weekdays 8am to 10pm and Weekends 8am to 8pm with of one 10pm finish per week and one in 3 weekends.


We currently work a hybrid model that requires you to work 2 days a week from the office and your remaining days, 10pm finishes and weekends worked from home.


About you


You'll be required to effectively manage multiple workstreams and undertake duties including proactive communications, manage customer contact through our digital and social media platforms and supporting colleagues throughout the business.


Excellent written and verbal communication skills are essential as you will respond to customer contact through various digital and social media channels.


You'll embrace training and support to allow you to be the best that you can be, and you will be required to show an adaptable and flexible approach and be able to prioritise your workload.

Flexibility to work a pattern that includes evenings and weekends.


About us


NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.


Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:
Results Driven

  • We take responsibility for achieving excellent business results.
Ethical

  • We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused

  • We aim to exceed the expectations of our internal and external customers.
Innovative

  • We continuously strive for innovative and better ways to deliver our business.
One Team

  • We work together consistently, promoting cooperation, to achieve our corporate objectives.

Colleague benefits
We're the great company we are because of you - our people.

As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan
More jobs from Northumbrian Water/Essex & Suffolk Water
See all jobs of Northumbrian Water/Essex & Suffolk Water