Technical Customer Support - Andover, United Kingdom - Tate

Tate
Tate
Verified Company
Andover, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Technical Customer Service Advisor
Hours: 8am - 4pm, Monday - Friday

Location:
Andover, free onsite parking (office based, eventually a hybrid arrangement is possible post training period)


Salary:
£28,000

Pay £15 per hour


Tate Winchester have an exciting opportunity for a German and Dutch-speaking customer service advisor to work with one of our most popular clients as a Technical Customer Service Advisors in the Andover area.


Job summary

Daily duties for this customer service role include:
Handling first line contact from customers in managing through after-sales issues with machinery and system operation through to resolution.

Escalating customer management to appropriate team member if unable to resolve the issue in a timely manner and in line with the company's customer protocol and individual service level agreements

Processing new customer accounts to set customers up on the CRM system

Ensuring all asset serial numbers are accurate on the CRM system


Our ideal customer service advisors will meet the following criteria:
Minimum of 3 years customer services experience (preferably a call center)

Ideally experience in mechanical and electrical engineering customer service

Experience of using CRM/Sales force or an equivalent system

Fluent in German and Dutch

Fluent in English (both spoken and written)

Tate is acting as an Employment Business in relation to this vacancy.
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