Business Onboarding Energy Expert - Stroud, United Kingdom - Ecotricity

Ecotricity
Ecotricity
Verified Company
Stroud, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role


We are looking for an Business Onboarding Energy Expert to join our busy Business department working within the Onboarding Team.


The role is to aid in the handling of client sales and new sign ups, queries and back-office functions for Ecotricity's customers.

This will include making sure customers go live following objections and rejections.

There is a requirement to ensure that new customers are set up and registered to Ecotricity as smoothly as possible as well as helping generate the daily reporting.


The individual will work closely with the business sales team and service departments and our external stakeholders to ensure that the accounts of existing customers run as smoothly as possible.


This role is very varied, challenging, rewarding and requires good communication and organisational skills, good attention to detail and we are a non-phone team.


What you will do:


  • Deliver agreed individual targets in line with the department's targets.
  • Work towards the monthly KPI's as set by the Team Leader.


  • Data Cleansing

  • Checking information and liaising with sales managers, account managers on occasion, TPI's to ensure timely delivery of new accounts and tenders.
  • Tender Preparation including creation of Customers
  • Ensuring that information is entered correctly into the tender documentation.
  • Liaise with both Ecotricity's trading team and the client's account manager to provide bespoke quotations for both Gas and Power contracts to make sure all quotes are sent out within agreed SLA.
  • Contract creation for Gas and Electricity agreements, including NHH, HH contracts and multisite tenders.
  • Data Verification for all tenders including the checking of industry databases.
  • Create renewal opportunities including quotes to the agreed SLAs set by senior sales administrator.
  • Providing phone cover when other members of the team are unavailable.
  • Responsible for maintenance and reporting of cases, work items and opportunities.
  • Taking deposits for business customers on request of the salesperson.
  • Support backoffice in providing aftersales support and customer care including support with complaint investigation.
  • Covering other onboarding administrators' roles in the event of holidays and absence.
  • Monitor and re allocate opportunities from other teams and individual sales agents as required.
  • Insure sales leakage is kept to a minimum by completing post sales checks and completing objections and rejections.
  • Working on supply termination notices, objections and retentions.
  • Account set ups and meter builds.
  • Various standard and adhoc reporting.

About You

Knowledge Required:


  • Basic understanding of energy industry is preferred.
  • Strong skill level in Excel, PowerPoint SAP or similar CRM.
  • Good computer literacy including Microsoft Office Packages.

Skill Set Required:


  • Analytical ability to assess and interpret data.
  • High level of numeracy and problemsolving ability.
  • Excellent written and verbal communication skills.
  • Excellent time management & personal organisational skills.
  • Strong networking & relationship building skills both externally and internally.
  • Selfdriven and results orientated.
  • Ability to work under pressure and manage multiple deadlines.
  • Good computer literacy including Microsoft Office Packages.
  • Attention to detail.
  • Good interpersonal skills.
  • Utility Industry Knowledge (desirable but not essential).
  • Experience of using customer management systems (CRM).

About Us

What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025


Flexibility statement


The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis.

This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity
- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain
- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too
- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we'r
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