Studio Support - Poole, United Kingdom - Lush

Lush
Lush
Verified Company
Poole, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description:


Studio Support

12-month temporary position

Salary:
£24,960 to £26,000


Poole

Diversity matters
We are building a brand that represents the people of the world.

It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you


Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.

We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.


The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.

As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.


The team


Lush Studios are creative hubs where Lush support teams come together to work and collaborate on the latest in Lush digital and retail development.

From Finance and Legal to Design and Tech - you'll find it all under the studio roofs.


Not just an ordinary office management team, this dynamic team hosts events, encourages initiatives and generally does all they can to care for the staff that work in these spaces and beyond.


By engaging staff, communicating global messages, and constant storytelling, the Lush Studios will bring the exceptional standards of customer service to the heart of the spaces we work in wherever they may be in the world.


As a first point of contact, you will greet and assist all internal and external visitors, guiding them to the correct areas and providing a 5 star customer service.

Managing the busy phone lines, booking meeting rooms, writing global communications and article's, organising and hosting events like film clubs, book clubs and Yoga and being the first point of contact for anything else that crops up throughout the day


The Studio Team creates and maintains a welcoming, vibrant atmosphere in the Studio spaces treating each area as a shop floor, taking ownership over displays, the appearance of all areas and creating a happy and healthy working environment for all.

No two days will ever be the same in this fast paced role


You'll have a passion for outstanding customer service, being an outgoing and friendly person with a positive, can-do attitude and desire to contribute to tasks wider than the expected job role.

You'll need to be a true people person with experience of dealing with a variety of people in a busy and fast-moving environment plus have excellent organisational skills with the ability to prioritise tasks and manage time and workload.

Patience is a virtue and a vital element to this role, as is great communication, written and verbal, as you will be dealing with lots of people throughout the company and external suppliers.


Please note:
We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities:


  • Giving 5* Customer service to all external and internal guests
  • Positively represent Lush both in and outside of the business
  • Booking meeting rooms and facilitating anything they might need
  • Lunches, drinks, stationary etc
  • Helping support other teams with ad hoc requests that come our way
  • Doing tours and introducing new colleagues to the Lush buildings
  • Helping keep the studio spaces tidy, organized and so everyone's work environment is at a high standard.
  • Opening and closing procedures
  • Distribution of post and packages both internal and external
  • Actioning Random Acts of Kindness
  • Topping up the Lush Library and keeping it organized
  • Looking after plants
  • Supporting and running Studio events, meetings & kick offs
  • Assisting the directors and founders
  • Security of the building and safety of staff, attending First aid and Fire marshall training.
  • Keeping maintenance of our buildings up to a high standard and working with relevant teams to ensure this is done.

Skills, Knowledge and Expertise:


  • A true people person with experience of dealing with a variety of people in a busy and fastmoving environment
  • Excellent organizational skills with the ability to prioritize tasks and manage time and workload
  • Have an eye for detail, visual merchandising and interior design
  • Can work under pressure in a fastpaced environment, and be adaptable to work with different teams and be pulled in to join different workloads and projects alongside the studio
  • Proactive and shows initiative
  • Willingness to learn and identifies areas for self development and proactively pursues them
  • Experience in working with G-Suite tools and computer literate

Benefits:


  • 25 days holiday plus bank holidays
  • 6 mo
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