Motor Claims Handler - Sunderland, United Kingdom - EDAM Group

EDAM Group

Verified Company

Sunderland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Motor Claims Handler

Who we are
We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

Fixing their car
Providing them with a replacement
Helping them recover their losses
Making them feel secure

How will you make a difference?

Our Claims Handlers assist customers who have been involved in a non-fault accident, by always providing our clients with exceptional customer service.

We have opportunities in our Operations team assessing new accident referrals from business partners to ascertain whether we can provide services, in addition to this we also monitor the claim throughout the period of repairs or until we recover the customers total loss value in order to ensure full recovery of hire charges.

What will the Claims Handler be accountable for?

Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for nonfault clients, ensuring all processes relating to credit hire and credit repair are managed in line with agreed standards.
Handling calls quickly and efficiently with customers and insurers to discuss, record and progress cases, politely and professionally
You'll also need to ensure data is processed accurately
Timely resolution of queries to ensure customer satisfaction
Promoting our products and services
Completing any administration
Working efficiently and proactively to achieve your targets and progress your caseload
Deliver a high standard of customer service and ensure that all processes relating to Credit Hire and Total loss are managed in line with operational and department SLA's and to the timescales laid out within the ABI GTA

How will you make it happen?

Exceptional communication and organisational skills
Ability to work in a fast paced high pressured at times environment
Excellent time management and good prioritising skills required
Experience of using Microsoft Office
Dynamic, results driven outlook
Ability to work as part of a team and using your own initiative
Problem Solving
Decision Making
Planning & Organisation
Responding to Pressure and Change
Communicating and Influencing
Building and Managing Relationships

Benefits & Rewards:

Hybrid working
25 days holiday + bank holidays
Wellbeing day off
Holiday buy scheme
Staff car scheme
Saving scheme you save & we match
Healthcare cashplan

Football season tickets

Man Utd, Man City & Sunderland FC
Enhanced maternity & paternity
Enhanced sick pay
Free uniform
Free car park
Perkbox discounts site
Social events
Employee assistance programme
Cycle to work scheme
Eye care vouchers
Pension scheme
Bright office & breakout area
Regular wellbeing and engagement activities
Volunteering and charity opportunities

What guides us?
-
Empathy

We recognise and celebrate our differences.
We trust each other and demand a culture where mutual respect is a given.
No one works harder for their customer.

-
Driven

We share a common goal.
We are driven to be the best that we can be, in all that we do.
Innovation and the spirit to continuously improve are what keeps EDAM driving forward.

-
Accountable

Accountability is both an individual and collective responsibility.
Quality is a given.
We own our mistakes and we celebrate our successes.

-
Making it happen

We are dedicated to excellence in all that we do.
My individual contribution makes a difference.
We grow through the building and sharing of knowledge.

We understand that we're stronger together

#oneteam
So, if you have
EMPATHY,
DRIVE and can take
ACCOUNTABLILITY -
MAKE IT HAPPEN and click apply

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week

Salary:
£20,500.00-£28,000.00 per year

Benefits: