Caseworker - Deeside, United Kingdom - Care and Repair North East Wales

Care and Repair North East Wales
Care and Repair North East Wales
Verified Company
Deeside, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Key Responsibilities:


  • Carry out a home visit, complete a Healthy Homes assessment, assess the condition of the home, assess the risk of falls, and any factors affecting the safety, warmth and security of the property.
  • Provide advice and personalised support to the client to identify their needs and discuss the support they want.
  • Advise clients on personalised options to repair or adapt their home
  • Provide a point of contact for responding to clients or professionals calling the office.
  • Liaise with practical services/ adaptations team to undertake relevant repairs and adaptations.
  • Advise clients of the financial help available, including grants, welfare benefits, equity release, loans and help them obtain the aid to which they are entitled.
  • Ensure that the client understands and is kept informed of all the procedures and practices involved with their particular circumstances
  • Establish a good working relationship with relevant local authority departments, health services, housing and voluntary groups who are in contact with the client group.
  • Provide information to the Client Services Manager and other bodies responsible for monitoring the projects performance.
  • Support the Client Services Manager in the promotion of the project and ensure widespread publicity through production of leaflets, media coverage and other promotional methods such as talks to groups or attending relevant events.
  • Keep up to date with developments in relevant fields of work and research.
  • Ensure that good records are kept in all cases, updating computerized records as necessary and maintaining case notes and progress forms.
  • Participate in staff meetings and training courses as required.
  • Work effectively with local statutory and voluntary organisations and colleagues within the team to progress each case
  • Contribute to the development of good casework practice throughout the agency, ensuring all casework meets the standards required by us and is in line with the Advice Quality Standard and the agency business plan.
  • Ensure that accurate records are maintained.
  • Contribute to performance and monitoring reports to the standard and within the timescales required by the agency manager.
  • To develop a creative and collaborative relationship with the Technical and Adaptations team to ensure that we can deliver on our objective of always having clients at the heart of everything we do.
  • You will be responsible for gathering and collating satisfaction surveys and providing management information on the levels of client satisfaction with the service.
  • Ensuring that a suite of comprehensive activitybased risk management plans are up to date, relevant and communicated to the team.
  • Produce case studies which demonstrate the impact of our work.
  • To foster an excellent relationship with clients, contractors, Health and Social Services Partners and all staff and other agencies
  • Participate in a rota to cover incoming calls.

General

  • To be aware of and committed to the promotion of the agency's values, mission and diversity statements in both employment and service delivery
  • Promote and maintain a customer focus.
  • Contribute to the Agency's overall strategic business plan.
  • To work within the agency's guidelines and procedures.
  • Support the smooth running of the office
  • Answering client queries
  • To undertake any other duties requested by the Line manager, which are consistent with the overall purpose of the role.
  • To contribute to the achievement of the Agency's objective in improving overall service to customers by participating in working groups and project teams.
  • Adhere to the agency's Equality and Diversity policy and procedures within own work and to generally support and promote the Associations Equal Opportunities Policy.
  • To adhere to Health and Safety legislation and the Agency policies and procedures in relation to Health and Safety.

In this job you will need

  • Significant experience in casework, support work, community work, housing or a related field.
  • The ability to combine your knowledge and expertise with a personcentred mindset.
  • Assessment skills, perhaps gained from professional training or experience.
  • Problem solving skills having a flexible approach to finding solutions that maximise independence and choice.
  • You want to work in a value led organisation and recognise yourself in the agency's core values.
  • You have a 'can do' approach, remaining focused and calm under pressure. You look for solutions which keep the processes moving because your priority is to ensure our clients receive a highquality service.
  • Excellent listening skills in order to be able to design solutions around people's wishes.
  • Skill in organizing resources and establishing priorities.
  • Time and workload management skills being able to plan ahead and manage multiple and competing priorities.
  • Clerical, word processing, and office skills.
  • Strong interpersonal and comm
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