Service Delivery Co-ordinator - Loughborough, United Kingdom - Cox Automotive

Cox Automotive
Cox Automotive
Verified Company
Loughborough, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Monday to Friday, 8.30am-5pm

Department


The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for delivering excellent customer service at all times to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.


Role:


To be a key member of the Payments and Administration function and provide additional support to Manheim logistics, to be a point of initial contact and administration support to the relevant customers as well as the business/branch.

Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA's to ensure customer experience is enhanced and maintained.

Being a conduit between the branch and the regional logistics team.

  • Responsible for reconciling all funds received electronically and allocate these to invoices/vehicle and be the main branch contact point for any internal & external enquiries.
  • All buyer and vendor invoicing
  • Debt chasing
  • Supporting the Service Delivery Manager
  • Responsible for ensuring all vehicle administration and documentation is completed in a timely manor to offer vehicles for sale

Skills:


  • Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
  • Excellent customer service skills.
  • Strong administration skills.
  • PC and back office systems experience.
  • A keen eye for detail and accurate data entry skills.
  • Excellent interpersonal and communication skills both verbal and written.
  • Able to use your initiative and be flexible, reacting to change quickly and effectively.
  • Able to work effectively as part of a team.
  • Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.

STRICTLY NO AGENCIES PLEASE

  • We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
  • We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
- #INDAR_
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