Service Delivery Co-ordinator - Loughborough, United Kingdom - Cox Automotive

Cox Automotive

Verified Company

Loughborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Monday to Friday, 8.30am-5pm

Department

The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for delivering excellent customer service at all times to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.

Role:

To be a key member of the Payments and Administration function and provide additional support to Manheim logistics, to be a point of initial contact and administration support to the relevant customers as well as the business/branch.

Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA's to ensure customer experience is enhanced and maintained.

Being a conduit between the branch and the regional logistics team.

Responsible for reconciling all funds received electronically and allocate these to invoices/vehicle and be the main branch contact point for any internal & external enquiries.
All buyer and vendor invoicing
Debt chasing
Supporting the Service Delivery Manager
Responsible for ensuring all vehicle administration and documentation is completed in a timely manor to offer vehicles for sale

Skills:

Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
Excellent customer service skills.
Strong administration skills.
PC and back office systems experience.
A keen eye for detail and accurate data entry skills.
Excellent interpersonal and communication skills both verbal and written.
Able to use your initiative and be flexible, reacting to change quickly and effectively.
Able to work effectively as part of a team.
Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

- #INDAR_