Booking & Income Administrator - London, United Kingdom - University College London Hospitals NHS Foundation Trust

University College London Hospitals NHS Foundation Trust
University College London Hospitals NHS Foundation Trust
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Main duties will include but are not strictly limited to: booking two week wait appointments, managing and booking prostate biopsy lists, booking outpatient appointments, managing the prostate biopsy tracker and responding to escalations. Duties will also include covering for the haematuria service during periods of absence, supporting the Focal MDT, contacting patients & liaising with GPs and tertiary hospitals, phone support for Band 5 Team Leader, ownership and review of the RTT 18 week PTL and cancer targets, MDT and post-op clinic management.


University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.

We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Our vision is to deliver top-quality patient care, excellent education and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National Throat, Nose and Ear Hospital Eastman Dental Hospital, Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Detailed job description and main responsibilities

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person specification

Knowledge and Qualifications

Essential criteria

Maximum score - Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria

Maximum score - NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential criteria

Maximum score - Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent)

  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure firstclass service delivery.
Desirable criteria

Maximum score - Previous NHS experience, or experience of working in a healthcare setting.
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